Questions to ask a photographer
How long have you worked as an aerial photographer?
The more experienced they are the better.
How many shots do you take for each job?
Often this will depend on the extent and nature of the job, but photographers will provide anywhere between eight and 30 shots on CD for most properties.
Are your images taken in high resolution?
The higher the resolution, the better the image. An image with seven million pixels per square inch taken at a low level should be of good quality. Twelve million would be ideal for aircraft-based photography. For film photography, choose a photographer who works in medium format or better.
Is this a fixed-price quote?
A good photographer will offer you a fixed quote based on your specific requirements before they carry out the work. The total should include all agreed extras and VAT. Clarify with the photographer that this total will not change after the work has been carried out.
When do I have to pay?
Some photographers ask new clients to pay in advance. If the client doesn’t pay in advance, and decides after the work has been carried out that they don’t want the photographs, the photographer will make a loss as there would be almost no chance of selling the images to someone else.
Will you need permission from the Civil Aviation Authority?
Depending on the height and location, certain flights will need to be authorised by the CAA, which can take up to a month. Skyshutter will always obtain permissions where necessary and inform the Police when operating near sensitive sites.
When will I receive the photographs?
Some ground-based photographers can write a CD of the images as soon as they are taken on site. Others will need to return to the office before they can e-mail you the images. In most cases you should receive digital images on CD or USB within 48 hours.
Do I get copyright of the images?
Some photographers will hand over copyright to the client. Others will retain copyright, but license the client to use the images for all purposes except resale. Make sure you are legally entitled to use the images for the purposes you need them for.
What should I do if I don’t like the photographs?
If you aren’t satisfied with the images, discuss your concerns with the photographer. A good photographer should be willing to hear you out and try to accommodate your requests, as long as they are reasonable.
If you had specifically asked for a shot of the beautiful water feature in your rear garden, but the photographer failed to take any, you can reasonably expect them to retake the shots at no extra charge. If it was especially cloudy on the day of the shoot, and this had a significant impact on the images, again, the photographer should agree to retake the shots at their own expense.
However, an aircraft-based photographer is unlikely to make the expense of a return journey just because there was a car parked in front of the house when the photographs were taken. This would have been beyond their control.
If you genuinely feel the quality of the photographs aren’t up to standard and the photographer refuses to cooperate, you could contact your local, trading standards office and ask them to investigate.